Customer Service

At Neal Communities, we take great pride in the personalized service we give each and every homeowner. A dedicated and experienced team of professionals, all with names and faces, assist you every step of the way.

You have the confidence of knowing your design team is made up of Neal employees, many of whom have been with the company for more than a decade. Our contractors are also considered part of the Neal Team, many of whom have been our partners for a dozen years or longer and represent the best of the best in terms of quality engineering and attention to detail.

At closing time, a home orientation tour provides you with the information and details you need to move comfortably into your new home. You are then assigned a personal concierge and warranty coordinator who will answer questions and provide assistance on an as-needed basis.

From start to finish and even after you move in, your Neal team is there for you.

To contact our Warranty Department, call 941-328-1072.






EDDIE GAUDETTEEddie Gaudette - Warranty Manager
Eddie manages the Customer Service team and Neal Communities facilities, including the model homes in each community. Eddie has over 15 years of experience in customer service and residential construction, combining the two during the past 9 years as Warranty Manager.

AUDREY SHELLAudrey Shell - Community Service Concierge/Warranty Coordinator
Audrey has over 25 years of business/customer service experience with seven years in residential construction. An Atlanta native, she attended Mercer University and relocated to Florida seven years ago. She has worked in all phases of the construction process from design, new construction, warranty, Community Development District and Home Owners Associations with a goal to deliver the best customer service with respect and knowledge.


Neal CommunitiesTerms of Use Neal Communities reserves the right to change elevations, floor plans, specifications and prices without notice. All renderings, elevations, floor plans and maps are an artist’s conception, and are not intended to be an actual depiction of the buildings, fencing, walks, driveways or landscaping. All dimensions have been calculated from architectural drawings and may be subject to minor variations during construction. This web site is for informational purposes only, and should not be the sole basis of a decision to purchase any property. Please see our sales representatives with any questions. We do business in accordance with the Federal Fair Housing Law. ©2009 Neal Communities.