Dear Mr. Neal,
We hope this finds you well. We would like to take a moment to share our true appreciation and respect for the professionalism our Neal Warranty representative, Jon Wasluk, displayed towards us for the past year in listening and resolving building issues with our new home. Jon was communicative and always took notes on all the issues we found and shared with him. He was organized, followed through on all his action items and checked periodically with us to see if contractors were performing repairs as requested. Jon was always punctual, friendly, pleasant, respectful, patient, and knowledgeable. Many times, Jon took the time to do repairs himself, if he felt confident that he could. We truly felt he cared about helping us and providing us with excellent service.
We wish to reiterate how pleasant our first year was in our house and part of it was thanks to Jon who went over and beyond to be as helpful as possible to get all issues resolved. He perfectly represents excellence in service for Neal Communities.
Sincerely,
Joe & Valerie Flynn
Boca Royale Golf & Country Club
