When Michael and Patricia Rodrigues began their home buying process in January, they had the lush community of Windward by Neal Communities in mind. They also knew that to make this possible, they needed someone who could make the building feel like home, a detail they shared with Construction Manager Jason Kohl.
New to Neal Communities but embodying our company’s commitment to improving the lives of every customer, Jason wanted the couple to have an unforgettable experience designing their new home.
Making The Neal Difference
After they decided to build a villa on homesite #62, Jason and our construction teams immediately went to work on the couple’s new home. Kohl made sure Michael and Patricia knew what to expect from Neal Communities by thoroughly explaining the company’s building process. Jason even provided his contact information and encouraged them to share any questions or concerns, wanting the couple to know he was with them every step of the way.
Knowing they would have to make long treks from Southeast Florida, Jason sent weekly photos of construction progress to the couple. Even when they needed to come to the home to run measurements at the last-minute, Jason was more than happy to accommodate these requests, an extra step the Rodrigueses deeply appreciated.
A Personal Letter for Great Service
Jason’s attention to their needs made Michael and Patricia glad they put their trust in Neal Communities. Wanting to create the same personalized experience, the couple sent a handwritten letter to Pat Neal, detailing Jason’s passion and commitment to excellence.
“Jason’s knowledge and professionalism has confirmed our decision that Neal Communities offers a high-quality product,” Michael said.
Employees such as Jason are a perfect representation of the Neal brand: personable, professional and dedicated to quality. When creating a home for customers, our employees share in their customers’ excitement of creating and opening the doors to a new home.
